Withdrawal instruction & withdrawal (revocation) form

Consumers have a right of withdrawal in accordance with the following provisions, whereby the consumer is any natural person who conducts a business that does not belong to the operation of their company.

A. Cancellation policy

A.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period for purchase contracts or the purchase of goods against payment is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, or in the case of partial deliveries, the last goods. Has. For services and deliveries of digital content not stored on a physical data carrier, the withdrawal period is also fourteen days and begins on the day the contract is concluded. In order to exercise your right of withdrawal, you must tell me

Outlines e.U., Mag. Wolfgang Hold
1220 Vienna, Eßlinger Hauptstrasse 76/10/2
Phone: +43 680 4427128
Email: office@outlines.at

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period has expired.

A.2 Consequences of resignation

If you withdraw from this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have chosen) to repay immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you;
Under no circumstances will you be charged any fees for this repayment.

A.2.1 The following applies to sales contracts and / or the purchase of goods against payment:
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

A.2.2 The following applies to services (e.g. workshops, guided tours, etc.):

If you want us to start the service before the withdrawal period has expired, you must ask us to do so as follows:

Waiver of the right of withdrawal

You have no right of withdrawal if you commission us with a service and this service begins before the withdrawal period has expired, with your express consent, combined with your knowledge of the loss of the right of withdrawal in the event of complete fulfillment of the contract, if the service is performed before the withdrawal period has expired was started and the service was then fully provided.

Explanation and acknowledgment

From the beginning of the service before the end of the statutory 14-day withdrawal period: By placing your order, you therefore expressly declare your consent and acknowledge that the service will begin before the 14-day withdrawal period has expired. You expressly agree that in this case there is no longer any right of withdrawal and you expressly acknowledge the loss of the right of withdrawal.

If we have then started to fulfill the contract, you have to pay us an amount which, compared to the contractually agreed total price, corresponds proportionally to the services we provided up to the withdrawal.

A.2.3 The following applies to deliveries of digital content not stored on a physical data carrier:

Waiver of the right of withdrawal

With your express consent, your knowledge of the loss of the right of withdrawal and after confirmation of the concluded contract by email, which contains the legal information, the delivery can be made available for download immediately and you can use it immediately.

Explanation and acknowledgment

By downloading before the 14-day withdrawal period has expired, you expressly declare your consent and acknowledge that in this case there is no longer any right of withdrawal and expressly acknowledge the loss of the right of withdrawal.

Of course, you do not have to waive your right of withdrawal. In this case, however, you can only use the digital content after the 14-day withdrawal period has expired.

A.3 Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract, unless the law at the consumer's place of residence provides for such a right of withdrawal.

Furthermore, the right of withdrawal does not apply to contracts for the delivery of goods

  • which are delivered sealed and are unsuitable for return for health or hygiene reasons, provided that the seal has been removed after delivery
  • which are made according to customer specifications or are clearly tailored to personal needs.

B. Withdrawal form

If you want to withdraw from this contract, please fill out this form and send it back.

Outlines e.U., Mag. Wolfgang Hold
1220 Vienna, Eßlinger Hauptstrasse 76/10/2
Phone: +43 680 4427128
Email: office@outlines.at

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

Ordered on (*) ____________ / received at (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Adress of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only when notified on paper)
_________________________
Date
(*) cross out inapplicable

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